Introducing Canopi Camera

Yes. The Canopi Business Dashboard is a centralized, cloud-based access control system that allows administrators to remotely manage doors, users, and credentials across multiple buildings, offices, or global resort locations.

Absolutely. Canopi commercial smart locks are designed to retrofit into existing doors without the need to pull complex wiring or make significant modifications. Our hardware is compatible with most standard commercial cylindrical and mortise lock formats.

No. While fully online Wi-Fi models are available, we also offer offline-first Bluetooth models. These allow guests to use mobile keys securely without requiring a building-wide network infrastructure, while still allowing your staff to sync updates and audit logs.

Canopi supports a flexible range of credential options to fit your specific security needs:

• Mobile Keys: Contactless entry via Bluetooth or NFC using a guest's smartphone.
• RFID Key Cards: The familiar tap-and-go cards, utilizing encrypted chips to prevent unauthorized duplication.
• Digital Keypads: Unique PIN codes that can be automatically texted or emailed to guests prior to arrival.

Yes. The Canopi management software provides detailed access audit logs. Administrators can review exactly when a door was accessed and see the specific credential (whether a guest mobile key or a staff RFID card) used to open it.

Our commercial-grade locks operate on autonomous battery power designed for high-traffic environments, typically lasting between 18 months to 3 years depending on the specific model and daily usage. Your Canopi dashboard will send proactive low-power alerts well before a replacement is needed.

Because Canopi locks are powered by their own internal batteries, they will continue to function normally even if the hotel or office loses power. For ultimate safety and compliance, the locks also feature mechanical key overrides and can be configured with fail-safe or fail-secure settings.

Yes, for enterprise deployments. While basic hardware functions locally, Canopi's cloud-based commercial access system—which enables automated PMS integrations, remote multi-property management, and detailed analytics—is billed as a software-as-a-service (SaaS) subscription based on your total door count and active users.

Yes. We offer tiered hardware discounts based on minimum order quantities for large-scale developments, as well as dedicated 24/7 Enterprise Support SLAs for mission-critical hospitality and corporate environments.

Generally, no. Most Canopi devices (like our Smart Locks and Smart Cameras) are designed for quick and easy self-installation with basic tools. However, for complex setups—such as hardwired Smart Access-Control Devices or enterprise entryways—we recommend hiring a certified local locksmith or electrician.

Yes, for full functionality. A stable 2.4GHz or 5GHz Wi-Fi connection is required to receive real-time alerts, stream live video, and manage access remotely. However, physical backup methods (like local PIN codes, keycards, or physical keys on our Smart Locks) will still work if your internet goes down.

Absolutely. Canopi devices integrate seamlessly with major smart ecosystems, including Amazon Alexa and Google Home. You can use voice commands to lock doors, check device status, or stream live camera feeds directly to your smart displays.

Your privacy is our highest priority. All Canopi video streams, facial-recognition data, and access logs are secured with industry-standard AES 256-bit encryption both in transit and at rest. Your data is encrypted end-to-end, meaning only authorized users on your account can view your feeds.

No subscription is required for basic use. You can view live video feeds, receive instant motion alerts, and manage user access entirely for free. We offer optional Canopi Premium Plans if you want to unlock advanced features like cloud video history, professional monitoring, and advanced AI-driven facial recognition analytics.

Yes. All Canopi subscription plans are billed month-to-month with no long-term contracts. You can upgrade, downgrade, or cancel your plan at any time directly through the Canopi app or online dashboard without any cancellation fees.

Yes. You can install the Canopi app on multiple iOS and Android smartphones or tablets. Through the app, the primary owner can securely invite family members, employees, or temporary guests and customize their specific access permissions.

Yes, instantly. The Canopi app sends real-time push notifications to your connected devices when motion is detected or when a facial-recognition device identifies an event. You can easily customize detection sensitivity and set up "Activity Zones" to filter out false alerts from street traffic or pets.

We want you to be completely satisfied with your security setup. If you are not happy with your purchase, you can return any Canopi hardware in its original packaging within 30 days of delivery for a full refund. Additionally, all Canopi devices come with a standard 1-year limited manufacturer's warranty.