Canopi

Canopi Hardware Limited Warranty

Last Updated: July 2026

  • 1What is Covered
  • 2What is Not Covered
  • 3Warranty Service
  • 4Return & Refund
  • 5Implied Warranties
  • 6Limitation of Damages

Canopi Technology USA ("Canopi") warrants to the original purchaser ("Purchaser" or "you") that your Canopi hardware product (including smart locks, cameras, access-control devices, and facial-recognition readers) will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of original retail purchase or delivery (the "Warranty Period").

If a hardware defect arises and a valid claim is received by Canopi within the Warranty Period, Canopi will, at its sole discretion and to the extent permitted by law, either:

  • Repair the hardware defect at no charge, using new or refurbished replacement parts.
  • Exchange the product with a product that is new or refurbished to be functionally equivalent to the original.
  • Refund the original purchase price of the product.

1. What is Covered?

This Limited Warranty applies only to physical hardware products manufactured by or for Canopi that can be identified by the "Canopi" trademark, trade name, or logo. It covers:

  • Defective components, including internal motors, biometric readers, camera sensors, and electronic boards.
  • Physical housing materials and structural alignment defects.
  • Touchscreen or keypad failures under normal operating conditions.

2. What is Not Covered? (Exclusions & Limitations)

This warranty does not cover:

  • Improper Installation: Damage resulting from incorrect installation, mounting, or retrofitting not in accordance with official Canopi guidelines.
  • Abuse & Neglect: Damage caused by accident, abuse, misuse, vandalism, fire, liquid contact, earthquake, or other external forces.
  • Unauthorized Modifications: Damage caused by service, repair, or alteration performed by anyone who is not an authorized representative of Canopi.
  • Normal Wear and Tear: Gradual cosmetic degradation (scratches, dents, faded finishes) or normal battery depletion over time.
  • Third-Party Equipment: Any non-Canopi hardware (such as third-party door frames, wiring, or auxiliary power supplies) used in conjunction with our devices.
  • Software and Firmware: Software, mobile applications, or cloud services integrated with the hardware are not covered by this hardware warranty (refer to our Terms of Use for software terms).

3. How to Obtain Warranty Service

To initiate a warranty claim, please follow these steps:

  • Contact Support: Reach out to our customer service team at support@canopi.tech (or your designated customer support portal) within the Warranty Period.
  • Provide Proof: You must provide proof of purchase (such as your original receipt or invoice) and a detailed description of the hardware issue, accompanied by photos or video where possible.
  • Return Shipping: If your claim is authorized, Canopi will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the defective hardware. You must return the hardware in secure packaging to prevent damage during transit.

4. Return & Refund Policy (30-Day Satisfaction Guarantee)

If you purchased your Canopi device directly from our official store and are not completely satisfied, you may return it for a full refund within thirty (30) days of the delivery date, provided:

  • The product is returned in its original packaging with all included accessories, manuals, and documentation.
  • The device is in new, undamaged, and resaleable condition.

Please note: Return shipping costs for satisfaction-guaranteed returns are the responsibility of the purchaser unless otherwise specified.

5. Disclaimer of Implied Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS, OR IMPLIED. CANOPI DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

6. Limitation of Damages

IN NO EVENT SHALL CANOPI TECHNOLOGY USA BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR USE, OR ANY PROPERTY DAMAGE RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY, OR UNDER ANY OTHER LEGAL THEORY.